Refund Policy

Last updated: 6/8/2026

Overview

Refunds on Sparetools are issued primarily according to our Cancellation Policy. As a peer-to-peer marketplace, we act as an intermediary to ensure fair outcomes for both parties.

Dispute-Related Refunds

If a dispute arises (e.g., an item is not as described, or is found to be non-functional upon pickup), Sparetools will mediate the situation. If the renter is found to be in the right, a full or partial refund will be issued from the funds held in escrow.

Processing

All refunds are processed through Paystack. Once a refund is initiated by our team, it typically takes 5-10 business days to reflect in the original payment method, depending on the bank.